Shipping & Delivery
What you need to know about how your order is prepared, packed and delivered.
Delivery area
We ship to every province in Türkiye. Your order is packed with care so that neither the beads nor the tassel is damaged in transit.
Preparation and dispatch
Once your order and payment are confirmed, in-stock items are dispatched within 1–3 business days at the latest. For bespoke and personalised items, the production time is stated separately when you place the order.
After dispatch your tracking number is written to the order page in your member account; it is also sent over WhatsApp, so you can follow your parcel step by step.
Shipping cost
The carrier and the current shipping terms are agreed with you when you order. Any free-shipping thresholds that apply during a campaign are stated clearly on the product pages and in the order conversation.
International shipping
For deliveries outside Türkiye, please contact us on WhatsApp or by e-mail; the shipping cost and transit time are quoted per destination country. Customs duties and import charges are payable by the recipient.
Marketplace orders
For orders placed through our marketplace stores — Trendyol, Hepsiburada, n11, Pazarama, PTT AVM — delivery follows that platform's own shipping process and buyer protection, and tracking details are shared through the platform.
Checking on delivery
If you notice visible damage while accepting your parcel, please ask the courier to record it in a report and contact us the same day. In that case the item is replaced or refunded.
For any questions, reach us from our contact page. For return conditions, see the Returns & Exchange page.