PRE-INFORMATION FORM
This form has been prepared pursuant to Law no. 6502 on Consumer Protection and article 5 of the Regulation on Distance Contracts, to inform the BUYER before the order is placed. Please read it carefully before ordering.
1. SELLER / SUPPLIER
Title: Onurlu Tesbihane
Brand: Onurlu Tesbihane
Address: Emek Mah. Yunartaş Sok. No: 49/A, Odunpazarı / Eskişehir
Phone: 0531 374 28 21
E-mail: onurlutesbihane@gmail.com
Website: https://onurlutesbihane.com
Tax office / number: — / —
MERSIS number: —
Trade registry number: —
2. ESSENTIAL CHARACTERISTICS OF THE PRODUCT
The type, quantity, material, bead size, colour and other essential characteristics of the product subject to the order are stated on the relevant product page on the website and in the order summary. The information on the product page is valid for the duration of the campaign.
Handmade production: because of the nature of natural stone and handcraft, there may be minor differences in colour, texture, bead size and pattern between the photographs and the product delivered.
3. PRICE
3.1. All prices shown on the website are in Turkish lira (₺), including VAT.
3.2. Any shipping cost is stated separately in the order summary. Free-shipping conditions applicable during a campaign are shown on the product page.
3.3. Prices may be updated without prior notice; the price applicable to your order is the one shown in the order summary at the moment the order is placed.
3.4. Where an amount is displayed in a foreign currency, this is for information only; collection is always made in Turkish lira (₺).
4. PAYMENT
4.1. Payment may be made by credit/debit card or by another payment method offered on the website.
4.2. Card payments are collected through PayTR, a licensed payment institution, with 3D Secure and SSL encryption. Card details are not seen or stored by the SELLER.
4.3. Instalment options depend on the SELLER's agreement with the payment institution and on your bank; the number of instalments and the amounts are determined at the payment step.
5. DELIVERY
5.1. Delivery is made by courier to the address given by the BUYER.
5.2. In-stock products are dispatched within 1–3 business days at the latest once the order and payment are confirmed. For bespoke and personalised production, the production time is notified separately when the order is placed.
5.3. Delivery is completed within the statutory maximum of 30 days in any event.
5.4. After dispatch, the tracking number is written to the order page in the BUYER's member account and is also sent over WhatsApp.
5.5. The BUYER must inspect the parcel on delivery and, if there is visible damage, must have a report drawn up with the courier and inform the SELLER the same day.
6. RIGHT OF WITHDRAWAL
6.1. The BUYER may withdraw from the Contract within 14 (fourteen) days from the date of delivery, without giving any reason and without paying any penalty.
6.2. To exercise the right, it is sufficient to notify the SELLER in writing within this period at onurlutesbihane@gmail.com, or through the WhatsApp or telephone channels on the website.
6.3. Upon receipt of the withdrawal notice, the price is refunded within 14 days at the latest by the method used for payment.
6.4. The product must be returned complete, with its box, packaging and accompanying parts.
6.5. Cases where the right of withdrawal does not apply: pursuant to article 15 of the Regulation on Distance Contracts, there is no right of withdrawal for products prepared in line with the consumer's wishes or personal needs (name engraving, bespoke stringing to a given size, personalised production). This is flagged separately on the product page.
7. RETURN SHIPPING COST
Where the right of withdrawal is exercised, the return shipping cost is borne by the Onurlu Tesbihane if the return is made through the courier company notified by the SELLER. If the BUYER uses a different carrier, the return shipping cost is borne by the BUYER.
8. DEFECTIVE PRODUCTS
Should the product be defective, the BUYER may exercise the optional rights set out in article 11 of Law no. 6502. Transport costs arising from a defective product are borne by the SELLER.
9. COMPLAINTS AND OBJECTIONS
For your complaints and objections, you may apply to the Consumer Arbitration Committee or the Consumer Court at your place of residence or at the place where the consumer transaction was carried out, up to the monetary limits announced each year by the Ministry of Trade. You may also reach us at onurlutesbihane@gmail.com to resolve the matter directly.
10. PROTECTION OF PERSONAL DATA
Your personal data is processed under Law no. 6698, as set out in the Privacy and Data Protection Notice published on the website.
11. VALIDITY
This form was submitted to the BUYER's information electronically before the order was placed. By placing the order, the BUYER declares having read and understood this Pre-Information Form.